SMS Group

“Personally, it is one of the best things I have ever done. You will never look back!”

“Before engaging ADAPT by Design, we were doing a lot of firefighting. We were unclear about our roles which gave us poor accountability, and this reflected in the culture we had at the time.

We needed to work on our structure so that we were all pulling in the same direction. Given that, we kicked off by focusing on architecting the business, so everyone understood how the organisation functioned and who was responsible for what. We captured all of this knowledge in the embedADAPT platform. Every challenge we face, we have faced together with the support of the ADAPT team.

Today at SMS, our teams are more productive and accountable; we all have a greater understanding of the business as well as our colleagues. We use the embedADAPT platform daily; it is a fantastic tool for ensuring visibility of the knowledge, structure, teamwork and role clarity we needed. Personally, it is one of the best things I have ever done. You will never look back!”

NicolaSMS Group